Refund policy

Exchange Policy

1. Exchange Period

You have 14 days from the date your order is delivered to request an exchange. After this 14-day window, we are unable to accept exchange requests.

2. Eligibility for Exchanges

To ensure a successful exchange, items must meet the following requirements:

  • Condition: The product must be unworn, unwashed, and unused.

  • Packaging: Items must be in their original manufacturer packaging with all protective stickers, tags, and labels still attached.

  • Documentation: A valid proof of purchase (order confirmation or invoice) is required.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify our support team within 24 hours of delivery. We will arrange a complimentary pickup and provide a free replacement or exchange at no additional cost to you (subject to stock availability).

4. Non-Exchangeable Items

For hygiene and safety reasons, certain items cannot be exchanged:

  • Items purchased during Clearance or Final Sale events.

  • Personalized or custom-made products.

  • Socks or undergarments if the original seal has been broken.

5. The Exchange Process

  • Request: Contact our support team within the 14-day window to initiate an exchange.

  • Inspection: Once we receive your returned item, it will undergo a quality check by our warehouse team.

  • Approval: We will notify you via email regarding the approval or rejection of your exchange based on the item’s condition and stock availability.

  • Processing: Approved exchanges will be processed and the replacement item shipped to you. Please allow time for inspection, packing, and delivery.

6. Shipping Costs

  • We currently offer a one-time free exchange for size issues or eligible reasons, subject to stock availability.

  • If the exchange is not approved (e.g., item does not meet eligibility criteria), the item will be returned to you and any applicable return shipping costs may apply.